Privacy Policy

 

Introduction

Pro-Em ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and share personal information when you use our website www.pro-em.uk (the "Site"), and make purchases from us.  

Information We Collect

We collect personal information that you provide to us directly, such as when you create an account, place an order, subscribe to our newsletter, or contact customer service. This information may include:

  • Contact information: Your name, email address, phone number, shipping address, and billing address.
  • Account information: Your username and password.
  • Payment information: Your credit card number, expiration date, and security code.
  • Order history: Information about the products you have ordered from us.
  • Customer service interactions: Records of your communications with our customer service team.

We also collect certain information automatically when you use our Site, such as:

  • Device information: Your IP address, browser type, operating system, and device identifiers.
  • Usage information: How you use our Site, including the pages you visit, the links you click, and the searches you conduct.
  • Location information: Your approximate location, if you have enabled location services on your device.

We may also collect information about you from third-party sources, such as social media platforms and data providers.

How We Use Your Information

We use your information to:

  • Fulfill your orders: Process and ship your orders, and provide customer service.
  • Improve our Site: Analyze how users interact with our Site, and improve its functionality and design.
  • Send you marketing communications: Send you emails about new products, promotions, and other updates, if you have opted in to receive them.
  • Personalize your experience: Provide you with relevant product recommendations and content.
  • Comply with legal obligations: Comply with applicable laws and regulations.

Sharing Your Information

We may share your information with:

  • Service providers: Third-party service providers who help us operate our Site and fulfill your orders, such as payment processors, shipping companies, and email marketing providers.
  • Business partners: Third-party business partners who offer products or services that may be of interest to you.
  • Legal authorities: Law enforcement agencies or other government agencies, if required by law or legal process.

We will not sell your personal information to third parties.

Your Privacy Choices

You can:

    • Access and update your information: Log in to your account to access and update your personal information.
    • Opt out of marketing communications: Click the "unsubscribe" link in any marketing email you receive from us.
    • Disable cookies: You can disable cookies in your browser settings, but this may affect the functionality of our Site.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Site. 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Pro-Em - mc@pro-em.com.pl

Additional Information for EU Residents

If you are a resident of the European Union, you have the following additional rights under the General Data Protection Regulation (GDPR):

    • Right to erasure: You can request that we delete your personal information.  
    • Right to data portability: You can request that we provide you with a copy of your personal information in a portable format.
    • Right to object to processing: You can object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at the contact information above.